Reverse Logistics: A Complete Guide
The returns process is getting out of control for many online businesses. Known as reverse logistics, the growing rate of returns creates a number of challenges for retailers. However, when done well, businesses can reduce shipping costs, improve customer satisfaction, and increase profits. By understanding the benefits and requirements of reverse logistics, businesses can create a successful and profitable eCommerce business strategy. Here’s your guide to reverse logistics and how to approach this critical piece of your online business.